Please note that, for canceled events, no . Very dissatisfied customer. Just log into your DoNotPay account using any. Since its inception 22 years ago, StubHub has grown to 800 employees. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Phone: 866-788-2482. but I havent been able to get in contact with anyone from StubHub. StubHub also has live chat operating 24/7. Indiana: "approximately 6,800 consumers" affected. Have an idea for StubHub? But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. We will process the refund to your original payment method within 5 days. If your payment is pending, well cancel the payment. Customer Service training is needed. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. In other words, when it can be too late to get a refund. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Youll get a refund if your event is cancelled and not rescheduled. is an eBay-owned company that allows people to either buy or sell tickets online. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. "The return of live events, the input of customers, partners, and regulators, and the . Sorry we couldn't be helpful. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. Review the StubHub return and refund policy at ReturnsAndRefunds.com. Let us teach you the major money lessons you NEED to know. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. / What happens when an event is canceled. We are changing the way you register and sign-in to the StubHub Community. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. on 2/28 at 12:51PM Harris Teeter. StubHub is offering the retroactive refunds now because the live events industry is opening back up. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. The company prides itself on being a Fan-to-Fan service. Keep in mind that you may not be refunded in money. North Carolina How to reach a live person: Speak "customer service" at first prompt. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Ticketmaster will be the only place selling VIP Tickets though. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Registered users: Log in to your StubHub account. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. What do you mean Dming the moderators? Wish they would help. Whats The Difference Between Class 2 And Class 3 NI Contributions? Supervisor " would NOT SPEAK WITH ME. Get immediate StubHub support from HelpOwl.com. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. Copyright 2020 Scripps Media, Inc. All rights reserved. this link is to an external site that may or may not meet accessibility guidelines. Ohio Attorney. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Open a new browser and try logging in again. StubHub was founded in 2000 and its current CEO is Eric H. Baker. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Are You Having Trouble Getting in Touch With StubHub? StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? How to request an event on the StubHub website. This number works. We may be compensated if you click this ad. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. We do still love going to events and want buying tickets online to be easy and safe. The credits are valid through the end of 2022. All rights reserved. I had a fraudulent charge on my credit card account from Match.com. There's a class action lawsuit against StubHub from other customers who want a refund too. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. This watermark prevents others from copying them. The old bait and switch! StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Congratulations on your sale. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Have a StubHub question? DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Hurry up and access DoNotPay from any web browser to check out everything we offer. Events postponed or rescheduled won't be refunded, Fowlks said. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. NewsletterDollar ScholarStill learning the basics of personal finance? StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. You will enter your community username and new password and done! 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. on 2/28 at 3:05PM Email: This information has not been added. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. Reached out to customer service twice still can't list tickets. You already know that. StubHub offersthe retroactive refunds because the live events industry is opening back up. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . How do I complain to StubHub? On March 7th, StubHub emailed Marrali a copt of its refund policy. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. I have been trying to purchase tickets for over a week now. I had to ask for a manager. Personal Loans can provide financial relief during an emergency. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. You can reach the corporate office at 415-222-8400. Enter your gift card number in the Add a Fancode & gift code section. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. New Yorkers, however, are in luck. Covid 31 Refunds 41 StubHub 211. StubHub is a marketplace where fans buy from and sell tickets to one another. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Dollar Scholar Asks: Why Can't the Government Just Print More Money? (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Your sale is valid and you will be paid on your sale 5-8 business days after the event. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. StubHub is also required to process any refund requests it receives going forward for the events at issue. 1.866.788.2482. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. After this experience, I'll take my business elsewhere. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. This number worked fantastically, and I got all I needed accomplished! What a horrible service! If you purchased on a registered account, your credit is available within your StubHub Wallet. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. 6:00 AM - 7:00 PM PT weekends. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. How can I email stubhub to refund tickets for a cencelled event. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Enjoy! For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. JEVAR IS WHO HANDLED MY CALL. And 2 hours before the game I had no listings active. Customerscomplained to the media andfiled lawsuits. How do I contact StubHub for a refund? You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). I was only given the option of the credit and the event was in CA. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. The company does have something they term FanProtect Guarantee in its User Agreement. So the funds are available but you only adhere to the state-by-state laws? Colorado: 8,688 customers due $3,120,442 in refunds. How do I complain to StubHub? Sit back and relax while we do the work. Did you find it helpful? Ads by Money. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Interactive chat The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. Request and Get a StubHub Refund Right Now. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Depending on where you live and how you got the tickets, you may be due a cash refund. Learn more about how we make money. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Hawaii New Jersey We are changing the way you register and sign-in to the StubHub Community. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? This means sellers set the ticket prices. Dorado, PR 00646, Metro Office Park Offers may be subject to change without notice. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. If you have already been paid, we'll charge your credit card on file to recover the payment. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. All Rights Reserved. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Explain your scenario, and provide any applicable evidence. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. The clause is designed to protect both buyers and sellers. How do I contact StubHub for refund? Yes Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. Reply anytime to let us know how we can improve. She came back and said I'm refunding your money butand then starts fighting with me again. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. All Rights Reserved. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Contact us United States and Canada. All rights reserved. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec They showed my same seats that they cancelled sold and the payout. Viagogo, a tickets marketplace, bought StubHub in February 2020. Sign in, or if youre new to StubHub, sign up for free.
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how do i contact stubhub for refund?