", "As a certified pharmacy tech, I have to continue learning. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. I am looking forward to getting into the routine of a career again. Discuss with the interviewer what you would expect for compensation if offered this position. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. One for the clinic, one for me, and one for the patient. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Then I organized and effectively communicated this information with my attending. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. I make sure the on hands are right for the computer to order what's on auto order. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. Your response makes it clear that you volunteer in your community in various ways. "In my current role there is a lot of staff turnover when it comes to our management team. We had a lot of concerns with patients not showing up for appointments when expected. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. This question is a little tricky because it's unclear. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". I like working in an industry where genuine care is valued. Interview Questions Give an example of an improvement project you led I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. I like to manage my time to finish my projects on time. The patient, staying because of back surgery, was unable to hit the call button. I returned to the US just last month and had been actively looking for work the past couple of weeks. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. When have you had to adapt to change in the workplace? She's fortunate to work from home, and makes about $32/hr w/ no degree. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. Last, I adapt to the individual. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. I believe that, if asked, my colleagues and supervisor would say the same about me. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. I understand that it's part of the job. Borja estimates that. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the I greatly value the information shared between fellow professionals in our field. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. I was nervous that I was not using the proper equipment during high-exposure risk procedures. I am eager to get a great start on my career. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. The application opens in early May. You are showing the interviewer that you are highly capable in either situation. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. We do this by creating interview questions that we think you might be asked. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. I like to get to know people and ask them questions about themselves. It's professional to take a few minutes after an encounter like that and let those emotions come and go. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. The staff wanted to start double-booking patient time slots. Your version of customer service sounds warm, welcoming, and caring. He ended up requesting and receiving a transfer. As well, I am an active participant in my local rotary club. There are no other roles for that position". I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. Excellent! But when I'm home, I don't think about work. I hope to involve them in various Kaiser community volunteering opportunities.". leader vs. follower). We had in services to help us prepare. Know peds RSV scenerio : it's big now on the news . During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. What does it mean after your phone interview. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. Kaiser Permanente takes great pride in having a very positive and nurturing environment. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. Nice work! Have a question or concern? I would also need a technologist to assist me who could adjust to my easy procedural style.". In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. Upon first taking the call, the patient was name calling and yelling. This sounds like a very collaborative workplace. It seems you have found that balance. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. ", "I'm a bit of a nerd. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. Take a few minutes to tell the interviewer a few things about yourself. I am always sure that when at home, my family gets my attention first. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. Early in my career, I probably worried too much about the fear of failure with my patients. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I grew up in a fairly homogeneous town in Montana. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. Image source: Times Herald. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). ", "Do my job and do it right. Definition. I have been responsible for maintaining supplies on the general surgery ward for five years. In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. I like to be on time with my schedule to ensure that our patients are assisted properly. Consider sharing how patients react to the way you communicate. They want to know that your passions align well with what Kaiser Permanente is offering. Sign In. It sounds like you have a very full personal life, with a fantastic work/life balance. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. Make them think we care about them as if they were our family members so that they will come back.". These go above and beyond what it means to provide compassionate care. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. ", "I am super focused when I am stressed so I can make sure everything is done and correct. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. I know what I want to be done and how I want it done, so it's often easier to do it myself. I volunteer with their organizations in various roles. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. I can see how it would be stressful when you care for your patients' success so much! In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Well done! When I enjoy what I do it doesn't feel like a chore. Written by Ryan Brunner on November 21st, 2021. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). I also learn a different kind of articles and submit my test to renew my certificate. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. As the manager, I knew I could not let this behavior continue. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. ", "I know this will come off as cliche, but it's truthful. 1 / 41. "I have often been complimented on my relationship-building skills.
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