Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. We had the privilege to work with Joe A. the Internet Manager. Yes. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This is an independent, unofficial site. We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. Posts: 7. **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. This dealer in **** miles away so thats not happening. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. from Thor Motor Coach. The $1,000.00 bid they accepted. ****************** was thankful that someone from Thor Motor Coach reached out. Our motorhome has been in the shop at la mesa for 71/2 months. It may not display this or other websites correctly. 15,0000miles Specs: Ford E350 . Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. $5,000. See details. There's a reason why so many choose Thor Motor Coach. Don't go searching for zebras just yet. Hello all, new to the forum and a first time RV owner. Mr. ******** needs to arrange pick up with the **** dealership. We took it into the dealer immediately, and they found another issue with the window, and possible water intrusion. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Who never came back to do the work. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. Apparently, they couldn't come to an agreement with ****. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. Check whether the batteries are charged enough. bunk bed. ", VIN # ****************. The owner listed is **************************. All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. This has all been dragging on for far too long. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. Everything is well documented. We have pictures we can send if you want. It is winterized and sitting in my driveway for the winter. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. This is NOT a new claim. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. 5 seatbelts. 2003 Jazz Toy hauler 5k obo Needs work. It drops down over drivers head onto safety pins. Not just one but every single seat in . Stock photos may not represent actual unit in stock. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). See us for more details. Ill keep taking all suggestions and look a while longer. Use/store switch in use mode? There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. we do not have any videos here. 2023 Manuals 2023 Owners Manual - Class A & C: English 2023 Owners Manual - Class A & C: French 2023 Owners Manual - Class B: English 2023 Owners Manual - Class B: French Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . We have a leak in the back window of 2018 Thor Axis 24.1. How can these issues that were reported to Thor when our coach was new, now be null and void? Mechanic's Assistant: What year is your Chassis? The pivotal combination of large Class A amenities with more power than a typical Class B RV. Based on the pictures provided to us, there is no repair to be made. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. You must log in or register to reply here. Surround Sound. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. Please note - there could be multiple recalls for a specific model RV. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. Need advise, had a shop replace house battery and repair inverter. With all the family-friendly and pet-friendly features, you'll love traveling in . Number Of Televisions. After reviewing the Pre-Authorization, our stance on the roof concern remains the same. When we took the coach to *************** in ***********, **, we were told that the flooring and woodwork/cabinetry issues were extensive enough that the coach should go back to the factory for the problems to be resolved. **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. ********* in **** had the coach for six weeks only to decide in the end not to do the job. See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. Immediately I had power to my Axxera. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. As an industry leader in innovative design, Thor Motor Coach builds a variety of unique styles, sizes and floor plans that feel custom-made at a competitive price. There is a special tool (like a shiv) that you use to release both sides. Then I tried the GFI in my 29m bathroom. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. The keep-alive lead isn't switched at all. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. I have hundreds of emails relating to our continued attempts to get these issues resolved. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. . Contact Sales. Paint. Rear Bath. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. Do you need a one-stop shop for all things RV-related? If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. The claim is currently under review, you should hear back from your rep by the end of this week. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. Class Cs with the beloved luxuries of Mercedes-Benz. As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. +26. ** Day 2 we tried using the microwave again. Save your favorite RVs as you browse. You probably have to pull the radio out to find it. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. The background power keeps the memory (station presets, etc) alive and the clock displayed (if you care about that). We want **** to act in good faith and resolve these longstanding issues. While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. Speakers. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. Inventory shown may be only a partial listing of the entire inventory. ****** was not being truthful. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. We have spent more than three years trying to get these issues resolved. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . drivers window was installed bad. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. Front radio not working. Read More: https://thormotorcoach.com/legal/ Provide us with some basic info and well appraise your RV. See dealer for details. After getting back both radios not working. Know someone who might be interested in this RV? Multiple calls, travel, estimates, no results. RV Wife. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. We have endured a long and arduous journey. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. BBB is here to help. We are sorry to hear of your concerns with your 2019 *******. 2022 Thor Freedom Elite 24HE. Message. Mercedes-Benz 10.25 in. . Across from the bed there is even a place for an optional 32" LED TV. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. Like most: All went so smoothly from our first email to our going through the American Canadian borders. We have a 2017 Thor motor home with a radio installed backup camera. 2022 Thor Motor Coach freedom elite. This allows the radio to run with the ignition key off. We had one of our **************** Representatives reach out, the below follow up was provided. Both electrical circuits must be energized for either radio to work. My Thor Rize was not properly built. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. A representative has been notified and will be with you shortly. **'s labor charges of $7,500. I got a jump and the car battery is working fine now, but the house batteries are still dead. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . And we are akready receivng customer no assistance. Brand: Thor Motor Coach. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave.
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thor motor coach radio not working